Download Information - Autodesk Online Store
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Product Download

What should I do before I download?

Please check the settings of any of these products to ensure they are not interfering with your download:

  • Firewall – These are designed to stop downloads from non-approved sites.
  • Anti-Virus Programs – These will try to stop or scan a download. It may cause the download to be corrupted or damaged.
  • Download Monitors – Programs such as GoZilla!™ and NetZip are not compatible with our server and will sometimes block or stop downloads.
  • Screen Saver – In some instances, screen savers can interfere with the download process. If you have a screen saver that is starting while you are downloading, please disable it temporarily until your download is complete.

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How do I download?
You can begin your download by clicking the “Download Your Purchase” link located in your Thank You page after placing your order. You can also find this link by logging into your Order History page from the Autodesk Store. Note: your serial number required for product activation will arrive in a separate email.

find order

OR

Forgotten Password?

NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.

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Where do I download the file?
You can download the file anywhere you like, but be sure that you note its location and the name of the filewhen you do so. We recommend that you download the file onto your Desktop, so it will be easier for you tofind when you’re ready to install the product.

NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.

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What will happen when I download?
Once the download starts, you will see a status bar indicating the time remaining until your download is complete. You may pause and resume the download by clicking on the “Pause/Play” button on the right side of the status bar.

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What if the download stops before it completes?
If your download stops or is interrupted before it is complete, simply press the play button again and the download should resume where it is left off.

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I do not have a download button on my order.
You may not see a download button on your order for the following reasons:
  • You have reached the maximum allowable number of downloads.
  • Your download period has expired, which occurs after 30 days of placing your order.
If you believe you should have access to a download button or are trying to download after 30 days from placing your order, please Contact Us for assistance.

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How do I re-download software that I have already purchased?
To re-download software within 30 days of your purchase simply log into your Order History page and press the “Re-download” button.

To access your Order History page, please enter the following information:

find order

OR

Forgotten Password?

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What if I want a shipment, but have already purchased a download?
If you made your purchase with Subscription, you may request a Boxed Shipment from Subscription Centerby following the instructions described here.

If you did not include Subscription with your purchase you may cancel or return your order and then place anew order for a Boxed Shipment by contacting yourlocal Autodesk Authorized Reseller. Please review ourReturns and Cancellations help for information on how to cancel or return your order.

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Is downloading the same as installing?
No. Downloading is a simple file transfer. Installing is the unpacking and loading of the software onto your computer. Autodesk’s installation software walks you through this process once you’ve successfully downloaded the file from our site. If you need assistance with installation, please review our Installation and Activation help.

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Installation & Activation

How do I install my product?
If you have questions or need help installing your Autodesk product, video tutorials, discussion groups and more are available at
http://usa.autodesk.com/support/installation. You can also review our Product Installation Videos.

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Where can I find the file I downloaded?
The best way to know where your download saved is to pay close attention to the Save As window at thebeginning of the download process. Once you have clicked the download button and selected the option tosave the file, you will be given the Save As window, which shows you exactly where your download is beingsaved to on your computer.

If you know the filename, you can do a search on your computer for it.

NOTE: Please do not rename the file you're downloading. Doing so may cause installation problems.

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How do I start the installation?
Once you have downloaded the file, you will need to navigate to the location where you saved the file anddouble click on it to start the installation.

For more information, we recommend you view ourProduct Installation Videos.

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I need to re-install software I purchased as a download
First, you’ll need to re-download the file from your Order History page. To do so, simply go to your Order History page from within the Autodesk Store, or you may retrieve a link from your Order Confirmation email and press the Re-download button. Once you have downloaded the file, you will need to navigate to the location where you saved the file and double click on it to start the installation.

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How do I convert my software Trial into a permanent licence version?
Before you begin, you will need your product serial number and product key, which are available in theThank You page that was displayed when your purchase was confirmed, or within the confirmation emailyou received following your purchase of your software from the Autodesk Store.

Next, follow these steps to convert your software Trial:

  1. Open your trial software.
  2. In the pop-up screen that appears, enter your serial number and product key.
  3. Click “Activate” in the lower right hand corner.
  4. Select “Get an Activation Code” and then click “Next”.
  5. If you do not already have an Autodesk User ID and password click “Create User ID Now”. Otherwise:
    1. Enter your Autodesk User ID and password into the appropriate fields.
    2. Click “Login”.
    3. Skip to Step 10.
  6. Create a User ID, complete all fields and click “Next”. Note: Your User ID is something that you create. Itdoes not come from the purchase confirmation email.
  7. Confirm that the user information you entered is correct. Note: Ensure to save your User ID to expeditethe activation of other products in the future.
  8. Click “Next”.
  9. Choose your account and click “Next”.
  10. When you see the Registration–Activation Confirmation screen, you have successfully converted yourtrial to a commercial licence.
  11. Click Finish and begin using your software.

Note: Remember to save your activation code. You will need it in the event you need to reinstall yoursoftware at a later date.

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How do I register my product?
Most Autodesk products can be registered and activated online. To register and activate your licence please go to www.autodesk.com/register.

If you are using an Autodesk product with a stand-alone installation you can also activate it directly from the product. Just make sure your computer is connected to the Internet when requesting activation.

You can choose to register and activate the product when you start the program. Alternatively, use the Help > About menu while you are running the product.

To activate Autodesk products from the Help menu:

  • On the Help menu, click About.
  • In the About [Autodesk product] window, click Product Information.
  • In the Product licence Information dialog box, click Activate.
  • In the [Autodesk product] Product Activation window, select Activate the Product, and then click Next.
  • On the Register Today page, follow the on-screen instructions.

In the event you are unable to activate your licence online and require assistance please complete the Activation Assistance form.

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How do I get my serial number?
You can find your product serial number and product key in the order fulfillment email that you received after placing your order.

If you do not have your order fulfillment email, you can retrieve your product serial number and product key by using the lookup below.

Please enter the following information:

find order

OR

Forgotten Password?

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My serial number is not working
If your serial number is not working, first make sure you are entering the number correctly. It is best to copy and paste your serial number, which can be located in your order fulfillment email or by using the lookup below.

Please enter the following information:

find order

OR

Forgotten Password?

If you have verified that the serial number that you have is correct, but you can still not use them to activateyour product, please contact us for assistance.

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